FAQ

Find practical answers about RYZE products and orders from RYZE Superfoods below. For a question specific to your purchase, send its reference to our customer-service contact.

Where do you deliver, and what does it cost?

Only United States delivery addresses are supported. All US orders receive free Standard Shipping without a minimum purchase.

How are delivery estimates calculated?

Processing is 1–2 business days, with an estimated 4–6 business days in transit after shipment. Exclude weekends and US public holidays. These periods do not guarantee a specific arrival date.

How do I get my tracking details?

We email tracking information to the address on the order after dispatch. Send us the purchase reference if the email is missing or you need assistance reading the updates.

Can I cancel or fix an address?

Ask us immediately, preferably before dispatch. An amendment or cancellation depends on processing progress and cannot be guaranteed, especially after shipping.

How do I request a return or exchange?

Contact us within 30 days after delivery with an order number or purchase proof. Change-of-mind goods must be unused in original condition and original packaging. We pay eligible return postage and supply the method or prepaid label. An exchange depends on replacement stock.

When is the refund issued?

Repayment goes to the original payment method within 10 business days after we receive, inspect and approve the return. Your financial provider may take extra time to post it.

How are damaged or incorrect goods handled?

Send order details and relevant photos of damage, defects, incorrect items or missing contents. We investigate and explain the remedy, covering eligible return shipping for these cases.

Which payments and taxes apply?

Checkout shows the methods actually available, settles in USD and calculates applicable tax. Review the total before confirming and never send complete card credentials to support.

Which RYZE preparation directions should I follow?

Use the directions and warnings for the particular RYZE item you selected. Ingredients, quantities, materials and serving instructions can differ between products and accessories.

What are your contact hours?

Use our email or telephone shown below. Assistance is provided Monday to Friday, 9:00 AM–5:00 PM local time at the listed business address.

Merchant details for this policy

Shop name — RYZE Superfoods
Email for customer assistance — Support@finearomamushroomcoffee.shop
Contact telephone — 228-796-8555
Physical business address — 26 Pass Rd, Gulfport, Mississippi, 39507, United States