Refund Policy

Purchases at RYZE Superfoods come with the return and exchange process set out here. Please start with a request to our team so that your parcel can be identified and the appropriate postage arranged.

Eligibility begins with the delivery date

A return or exchange request must reach us within 30 days after delivery. Provide the order number or another proof of purchase. For a change-of-mind return, the goods need to be unused and in their original condition, with original packaging. Contact us before sending them so we can confirm the next step.

Postage paid by the merchant

We cover shipping for eligible returns, including a change of mind and a quality-related return. Our response will specify a return method or provide a prepaid label. Unless you receive a dedicated return destination from us, the address is 26 Pass Rd, Gulfport, Mississippi, 39507, United States. Do not choose an unagreed shipping method expecting automatic reimbursement; ask us to arrange the eligible postage first. There is no restocking fee.

Damage, defects and fulfilment mistakes

Send the purchase reference and photographs when reporting a damaged or defective item, missing contents or an incorrect delivery. We assess the evidence and explain the suitable remedy, including merchant-paid return postage where a return is required and eligible. The condition rules for unwanted items do not take away rights for faulty or mis-supplied goods.

What happens after an approved return arrives

After receiving the return, we inspect it and notify you of the decision. Once received, inspected and approved, repayment is issued within 10 business days to the original payment method. A bank or processor may require extra time to post the credit. Exchanges use the same eligibility window and depend on replacement availability; contact us before arranging an exchange.

Changes before an order leaves

Tell us as soon as possible before dispatch if you need to cancel or amend a purchase. Preparation may already be too advanced, so we cannot guarantee a successful change. After dispatch, follow the return conditions on this page. Legal cancellation or other mandatory remedies remain unaffected.

Merchant details for this policy

Shop name — RYZE Superfoods
Email for customer assistance — Support@finearomamushroomcoffee.shop
Contact telephone — 228-796-8555
Physical business address — 26 Pass Rd, Gulfport, Mississippi, 39507, United States